Charles Kim
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Philz Coffee is a coffeehouse chain based in San Francisco that specializes in drip coffee. Founded by Phil Jaber in 2002, Philz Coffee now has 47 locations spread through the Bay Area, Los Angeles, San Diego and Washington D.C. 




I worked on a small team conducting research on customer experience. Some of the qualitative and quantitative methods included contextual inquiries, observational research and developing customer journey maps. The scope of the project was 6 weeks.



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