Charles Kim
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Udacity is an online educational platform offering tech courses such as data science, artificial intelligence, and programming. Udacity’s mission is to democratize education through accessible, flexible, and economical opportunities.




I worked on a small team of researchers to answer the questions:

  • Are we putting our students first?

  • What is preventing them from completing their courses?

Using methodologies such as student interviews, usability testing, and card-sorting workshops, we evaluated whether the current direction of the product was meeting users’ needs. We presented our findings and recommended solutions in a company-wide all hands.


This work is protected under a NDA. Contact me to learn more!


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